We'd love to hear from you
172 Ingram Road
Phone: 07 3726 2000
Phone: 1300 ASTIVITA
• We recommend you thoroughly inspect your goods immediately. If you notice any damage to your goods within 24 hours of receiving your delivery please notify AstiVita’s Customer Support Team on 1300 ASTIVITA. Evidence of damage will be required. Please be ready to provide our team with photographs and the product's serial number.
• If for any reason you need to return an item, please call the AstiVita’s Customer Support Team on 1300 ASTIVITA.
• We are unable to accept return of any goods that you have attempted to connect, install, or have used.
• You as the consumer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
• If your goods remain boxed and unopened you may return them within 30 days for a full refund Minus our Handling Fee. Please See our Handling Fee Section Below.
• If your goods have been opened but otherwise are as new (have not been Used, Installed, Connected or Damaged in your possession) a Return fee of 20% will apply not including our Handling Fee (20% will be deducted from your purchase price prior to any Refund). Please See our Handling Fee Section Below below.
• If your goods are deemed faulty following confirmation by AstiVita we will Repair or Replace the item free of charge at our discretion within the Warranty Period by calling 1300 ASTIVITA.
• All refunds will be issued when goods have arrived back to AstiVita’s warehouse and have been inspected by a member of our team. Refunds minus any Handling and / or Returns fee will be made by the same method used for the purchase.
• If your goods were originally delivered to your Home we will organise to send you a Return Satchel for you to place the goods into & drop off at your nearest Post Office for it to be Returned to AstiVita. A Handling Fee of $50 will apply for the Return back to AstiVita.
• If your goods were originally delivered to a Depot you are required to return the goods to that Depot (at your cost). A Handling Fee of $100 will apply for the Return back to AstiVita.